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FAQs
Everything you need to know about how our refillable sticks work and how to use them.
What type of skin is Skin Stick for?
Skin Stick is designed for all skin, and is gentle enough for dry sensitive or irritation-prone skin. It’s great for areas affected by dribble or everyday dryness.
Is Skin Stick gentle and safe for children’s skin?
Yes. It has been formulated specifically for children’s delicate skin using soothing ingredients such as calendula.
Is the Skin Stick fragrance free?
Yes, there is no added fragrance to Skin Stick.
How is magnesium linked to sleep?
Magnesium plays a role in supporting relaxation. Applied topically as part of a calm bedtime routine, it can help signal wind-down time.
Is topical magnesium safe to use on children?
Topical magnesium is widely used in family products and is considered safe when used as directed. Our formula is designed specifically for children aged 2+.
Are there any side effects?
Some children may experience mild tingling when using magnesium products. This is normal and usually temporary. If discomfort continues, discontinue use.
Can I use Sniffle Stick on my newborn baby?
Our Pig Sniffle Stick is suitable for children aged 2+. For babies under 2, please consult your GP or health visitor before use.
Are the sticks refillable?
Yes. Every rayro stick is designed to be refilled. You keep your outer animal case and simply replace the inner refill when it runs out.
How do the refills work?
When your balm is finished, twist the top of the white balm case anticlockwise to remove the cartridge, remove the plastic lid from the new refill, place inside the animal and twist clockwise, recycle your empty cartridge.
Are rayro products natural?
Yes, the rayro skin sticks are all 100% natural
Are rayro products vegan?
Yes. All rayro products are vegan and cruelty-free.
Is it a problem if my child consumes a rayro product?
rayro products are for external use only. If a small amount is accidentally ingested, monitor your child and seek medical advice if concerned. Always store out of reach when not in use.
Should I do a patch test before use?
Yes. Apply a small amount to the inside of the arm and wait 24 hours before full use.
What should I do if my child reacts to a product?
Discontinue use immediately. If irritation persists, seek advice from a healthcare professional. Please contact us so we can support you.


